Agencies: Migrate client QR codes cleanly to Same-QR

Record inventory per client

If you want to migrate client QR codes as an agency, do not start in the new tool, but with a clean list. Export whatever is possible from the old provider, and supplement the rest manually. For each QR code, you need:

• Client and campaign
• Name of the QR code and current destination
• the old short link
• where the QR code is printed and how long the printed material remains in circulation
• the scans from the last few months to separate important items from legacy items

QR codes without scans for months often belong to completed campaigns. Clarify with the client whether they should be migrated at all. This saves quota and work.

Create client projects and labels

In the Marketing Expert plan of Same-QR, you create a separate client project for each client. The plan includes 1,000 dynamic QR codes for €49.90 excl. VAT per month, up to 10 connected websites, and an interface for your own systems. Within a project, you can additionally organize QR codes with labels, for example by campaign, branch, or printed material.

Define the labels before the import and use the same spelling everywhere. Labels that are in the import file and do not yet exist are created by Same-QR during the import. A typo thus creates a second label.

Import and bridge per customer

In the dashboard, under “Many QR codes at once”, you will find “Import a spreadsheet”. Download the template there, enter your QR codes and upload the file again. The template has three columns: Name, Target URL and Labels. Comma and semicolon both work as separators; separate several labels with a vertical bar (|). Labels that do not exist yet are created during the import. CSV import is part of the Start plan and above.

Proceed customer by customer. After each import, the bridge follows: At the old provider, you change the destination of each QR code to the new Same-QR short link. The printed QR codes then redirect via Same-QR, and you manage all destinations in one place. A scan test per QR code after the switch is included.

Creating many QR codes at once is also possible via the interface. Those who already work with their own scripts or a coding agent can complete the import in one go.

The easiest way is the migration assistant under Dashboard → “QR codes” → “Move from another provider”: it reads your list as a CSV or Excel file, lets you assign the columns name, destination URL, old short link and labels, and creates the QR codes, as many as your plan allows. Afterwards you download a list “old short link → new Same-QR link”, which is exactly what you need for the bridge. An overview of switching is at sameqr.com/wechseln/en.

Communication with customers

The move should be invisible to the customer. Nevertheless, a short message is worthwhile: what changes (the management), what stays the same (the printed QR codes), and from when new printed materials will carry the new QR code. If customers had access themselves, tell them where they will find their QR codes in the future.

• State the date of the switch and have it confirmed.
• Only release print data for upcoming orders with Same-QR codes (PNG, SVG, or PDF).
• Address customers regarding ongoing print orders with old QR codes.
• After the move, send a short list: QR code, Destination, Short Link.

Completion and documentation

Only cancel the old account when the bridge is no longer needed for any customer. According to the help and pricing pages (as of October 2026), many providers no longer redirect after the subscription, including QR TIGER and Uniqode; for others, it is not documented, so ask beforehand. Secure the scan statistics beforehand.

Finally, you export the complete list as CSV in Same-QR using “Export all” and file it in the customer record. This is also your insurance: Whoever has their list can verify at any time which QR code points where.

At Same-QR, the end of a subscription is handled as follows: QR codes within the quota of your new plan continue to run unchanged – in the free plan, the two oldest. QR codes beyond that are deactivated by us only after a 14-day grace period, and you will receive three emails beforehand (7, 3, and 1 day before). Deactivated does not mean deleted: The QR code shows a notice instead of the destination when scanned and works again as soon as your plan covers it.

Frequently asked questions